This page explains what hasanbet records about you, how long each record stays, who is allowed to open it and how to ask for a copy or a correction.
What We Note When You Open an Account
Running a betting account in Bangladesh means knowing who holds it before the first withdrawal, not after it. Registration asks for your full name as printed on your National ID Card, Passport or Driving Licence, your mobile number, your date of birth and your district. The date of birth is checked against the 18+ rule at that moment.
- Contact details: the mobile number you use for bKash, Nagad, Rocket or Upay, plus a backup number if you add one.
- Play history: deposits, withdrawals, bets placed, bonus wagering and the games you opened.
- Device data: phone model, app version, IP address and sign-in times, used to spot a shared or stolen password.
Why hasanbet Keeps This Information
Each field answers a question the support desk handles every day: is this player old enough, is this the right wallet to pay, has the offer been cleared, and was that login really you. Bonus tracking comes from the same record. The 205% first deposit offer up to ৳10,500, the 18% reload, the 1.5% daily cashback and the 15× wagering are all counted from your play history, which is why closing an account does not erase a bonus that is still open.
How Long Each Record Stays With Us
Nothing is kept forever. These are the windows we work to, counted from the day the record is created or from the day your account closes.
| Record | Kept for | What it settles |
|---|---|---|
| Account profile and ID image | 5 yrs | Ownership and age disputes |
| Deposit and withdrawal receipts | 7 yrs | Matching wallet and bank statements |
| Bets and bonus wagering | 3 yrs | Offer and VIP turnover checks |
| Live chat transcripts | 24 mo | Following up a complaint |
| Sign-in and device logs | 12 mo | Looking into account takeover |
The account profile window runs from closure, not from creation. Once a window ends, the record is deleted or stripped of anything that points back to you.
Who Inside hasanbet Can See Your Details
Access follows the task, not the job title. A support agent opening your chat sees the account and recent transactions. A payments clerk sees the wallet number and the amount needed to release a payout. A game provider sees a session ID and a bet amount, never your name. The studios on our shelf, including Evolution, PG Soft, Sexy Gaming, Ezugi, Pragmatic Play, JDB and JILI, all work under that same rule. Records go to a regulator or a court only when a written request arrives that we are obliged to answer.
Payments Through bKash, Nagad and Bank Transfer
We never see your wallet PIN and never ask for it. A deposit from ৳200 reaches us as a transaction ID, an amount and a time, usually inside 3 minutes, and that summary is all we store. Payouts start at ৳1,200 and are normally settled in about 26 minutes, with a daily ceiling of ৳60,000 on the entry level. If a wallet statement and our receipt disagree, the receipt is what the payments team opens first.
Small Files Stored on Your Phone
The website sets a session cookie so you stay signed in while you move between pages, and remembers your language and sport preferences between visits. The Android app keeps a login token on the handset instead. These files keep the account working; they are not advertising trackers that follow you to other sites. Clearing cookies in your browser signs you out, and uninstalling the app takes the token with it.
What Keeps Your Account Out of Someone Else's Hands
Traffic between your phone and hasanbet is encrypted, and a device we have not seen before asks for a fresh code sent to your mobile. The account screen lists the handsets that have used your login, so an unfamiliar phone is easy to spot. Install the app only from the download link on our own pages, currently version 3.4.13. Staff will never ask for your password or wallet PIN in chat, and a message that does is not from us.
Your Requests: Copies, Corrections, Closure
Ask live chat for a copy of what we hold and you will receive it as a readable file. A misspelled name or an old mobile number can be corrected once you show the document that proves the change, and a document review normally takes about 2 hours. You may close the account at any time. Play and payment records stay for the windows listed above, because tax and dispute rules outlast the login. Stopping optional messages stops the messages, not the account.
When You Talk to Live Chat
Live chat runs 24/7, and every conversation is saved as a transcript with the agent name and a timestamp. We keep it so a second agent can pick up where the first stopped, and so a payment complaint can be checked against what was actually promised. Transcripts are read by support supervisors and the payments team only.
When This Page Changes
A new payment rail, a new app build or a change in the law can all alter what we store. When that happens we update this page and flag the change inside the account dashboard, so the version you can read is always the one in force. Keep playing after an update and the new wording applies to you.
Questions About Your Data
Does hasanbet sell my details to anyone?
No. Records are shared with payment partners and game providers only to run your account, and with authorities when a written request requires it.
Which name should I register with?
The name printed on your National ID Card, Passport or Driving Licence. A nickname will block the first withdrawal, and fixing it means starting a correction request.
Can I keep playing after asking for my account to be closed?
Not on that account. Closure ends the login, and any payment or bonus record tied to it stays until its window runs out.
If you would rather start from the top, open a hasanbet account in a few minutes, or return to the homepage for the game lobby and today’s offers.